Terms and Conditions

The user of the site https://feroto.art, hereinafter the “Customer”, accepts the following Terms and Conditions:

Purchase conditions

  • Prices are in Dollars of the United States of America (USD) and include VAT.
  • Stock availability, price level and models generated may vary according to the commercial needs of “FEROTO” without prior notice.
  • The prices will be respected as the “Customer” accepted them at the time of ordering.
  • The prices and special offers indicated in the “ONLINE STORE” are not negotiable.
  • The prices published on the page https://feroto.art may vary compared to other online sales channels owned by “FEROTO”.
  • The “Customer” will lose all rights of guarantee on the products if they suffer any alterations derived from improper and / or contrary use specifications detailed on the packaging.
  • Likewise, the specifications shown on the site may change and/or be updated on reserve and without prior notice by “FEROTO”, but in any case the characteristics of the product that the “Client” has accepted at the time of ordering will be respected.
  • The images of the articles may vary according to the light, the contrast and the definition of the screen, as well as other technological scope of the equipment with which the “Client” accesses the site.

Payment conditions

Purchases made by the “Customer” with credit or debit cards are processed trough the «Payment Engines» that our suppliers (“CONEKTA” and “PAYPAL”, visit our Notice of Privacy for further information) put at your disposal as electronic payment methods, and through an integrated application (API) on our site, which was designed to facilitate and offer the maximum security and reliability to the “Customer” when placing their order. We accept the following payment methods for purchase orders on the site (https://feroto.art):

  • Any credit or debit card, either Visa or Master Card.
  • Any American Express credit card.

Order confirmation

For orders placed on the site https://feroto.art, the “Customer” will receive a confirmation via e-mail, but could also check out his order history and receipts by accessing “My account” section, trough “My purchases” option.

Billing (Mexico)

To invoice your purchases you must send an e-mail to [email protected], indicating the order number and include the following Fiscal requirements in the email message:

  1. RFC with Homoclave.
  2. Full name or company name.
  3. Use of the invoice.

Your invoice (CFDI) will be generated and sent within a maximum period of 48 hours. The invoice requested must correspond to one or more purchases within the current month. Requests for purchase invoices from months prior to the one currently in progress will not proceed.

Shipping

The estimated time of delivery of the order to the address stipulated for this purpose by the “Customer” will not exceed a MAXIMUM of 7 BUSINESS DAYS counted from the next day regarding to the reception of the electronic confirmation of his purchase. Deliveries will be fully done, not partially.

The place of delivery of the order will be the physical place the “Customer” indicated as the delivery address when generating his order. In case the order does not arrive within the established period, you can contact us via email ([email protected]) to receive support on your case.

“FEROTO” will under no circumstances take economic responsibility for damage to the products caused by the parcel service contracted by the “Customer” to receive their order through the platform (https://feroto.art/). It is established and accepted that since it is a third party with its own legal personality, for any case to the detriment of the “Customer” that results in a dispute, the “Client” must deal directly with the contracted company that has performed the shipping service.

Shipping costs and terms

Shipping methods

The shipment of the order will be covered by the “Customer”, unless it meets the current conditions to obtain free shipping of the purchase.

“FEROTO” guarantees that all its shipments will arrive at the address the “Customer” determines for that purpose. Once the package is presented to the shipping provider, the delivery terms will be subject to the logistical conditions indicated by the parcel company in its own Terms and Conditions. “FEROTO” is obliged to deliver a copy of the shipping guide issued in favor of the “Customer” so that the latter can electronically track his order, if he so wishes, with the designated supplier.

The shipping process begins considering the time of day when the purchase confirmation is made, depending on this, the order can be processed the same day or the next business day.

Business days are Monday through Friday between 8 a.m. and 6 p.m., according to the Mexican Law the following are not considered business days: January 1st, February 5th, Monday corresponding to March 21th. Thursday and Friday of Easter. May 1st. 16th of September. November 20th and December 25th.

Purchases using coupons

  • Purchases made with coupons do not generate additional coupons even when the remainder is settled with another form of payment.
  • “FEROTO” is not obliged to grant discounts on expired coupons.

Zones and shipping costs

  1. For shipments in approved regions and countries the current rate, including taxes, will apply, added to the total order amount.
  2. “FEROTO” reserves the opening of new areas and the closure of existing international shipping areas.

Cancellation of orders

Cancel an order

To cancel the order it is necessary for the “Customer” to communicate via e-mail [email protected] within the first 24 hours upon payment.

ONCE YOUR ORDER HAS EXCEEDED 24 HOURS, IT WILL NOT BE POSSIBLE TO CANCEL IT, OR REFUND IT.

Once validated that the cancellation request has been made within the stipulated period, our Customer Service team will notify you that the cancellation was accepted and the refund of the amount paid will be processed. “FEROTO” could or couldn’t use the same payment method that was used when ordering. The reimbursed amount will reach the client’s account within the terms and deadlines indicated by the payment provider, and the policies of your bank to reflect the balance in favor.

Contact Us

For questions, doubts or comments about the status of your order or the availability of an item, contact us via email to [email protected]